OTTAWA YACHT TOURS

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Ottawa Yacht Tours · Booking policies

Cancellations & Changes

Plans changed? Let us know before departure.

Changes are subject to availability and are not confirmed until we approve them.

Date and time changes

Request received	Without protection	With protection
48+ hours before departure	No change fee	No change fee
Under 48 hours	20% feeMinimum $25	One fee-free change
After departure or no-show	No rescheduling	No rescheduling

Fine print

The change fee is per booking changed and is calculated on the original yacht rental or ticket price before taxes, plus applicable taxes. Corporate packages use the rental portion only. Food, drinks, decorations, gratuities, booking fees and Trip Protection are excluded.

Any increase in the new tour price and unrecoverable food or decoration costs remain payable. We confirm the cost before processing your change.

Rescheduling does not restore refund eligibility lost under the original departure date. Contact-detail corrections and adding extras have no change fee; ordering deadlines apply. Reducing guests or duration follows the cancellation terms and applicable minimum charges.

If you cancel

48+ hours before departure: Refund, subject to the exclusions below.

Under 48 hours: No rental or ticket refund unless you have active Trip Protection and a qualifying reason. Notify us before departure.

Fine print

Eligible refunds include rental or tickets, booking fees, prepaid food, drinks and decorations, their gratuities and applicable taxes. Unrecoverable food and decoration costs and their taxes remain payable; gratuity on cancelled food and drinks is refunded.

Trip Protection — 10%

More flexibility if plans change:
One fee-free date/time change, even within 48 hours.

Cancellation protection:
Coverage for unexpected illness, injury or a serious family emergency.

Fine print

Request Trip Protection within 24 hours of booking, before the circumstance prompting a cancellation claim occurs. Protection costs 10% of the rental or ticket price, plus applicable taxes; corporate packages use the rental portion only. It activates when we confirm payment.

For cancellation, qualifying reasons are unexpected illness, injury or a serious family emergency preventing attendance. Reasonable supporting documentation may be required.

Changes of mind and weather preferences are not covered for cancellation. No-shows are excluded. Protection is unavailable for reseller tickets. The protection fee and its taxes are never refunded, including if we cancel.

If we change or cancel your tour

Changes we initiate have no change fee. If we cancel, choose a refund or future-tour credit.

Fine print

Refunds include rental or tickets, booking fees, prepaid drinks, recoverable food costs, all decorations, gratuities and applicable taxes. We absorb unrecoverable decoration costs.

Unrecoverable food costs and their taxes remain payable; food gratuity is refunded. Trip Protection and its taxes remain non-refundable.

Food and decorations

Only costs we cannot recover remain payable.

Fine print

There is no double charge for items we can reuse. For food already prepared, call Le Pirate Rest-O-Bord at 819-243-5200 to arrange takeout or a table. Decorations have no gratuity.

Payment, weather and arrival

We decide whether conditions are safe to operate. If we operate and you choose not to attend, the guest cancellation terms apply. No-shows receive no refund or credit.

Fine print

Rental and decoration orders require a 50% deposit; their balances are due before departure. Private-charter food and drink charges are settled at tour’s end by Square or cash, individually or as one group. Corporate-package and public-tour payments follow the instructions in your confirmation.

We assess safety at the marina and along the route. Rain, clouds, cooler temperatures or forecasts alone do not mean cancellation. Follow the arrival and late-arrival rules in your confirmation email.

Booked through a reseller?

Contact your reseller for ticket changes, cancellations or refunds; their terms apply. Contact us about food or decorations ordered directly through Ottawa Yacht Tours.

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